Website Maintenance
Services
Cale Media ยท Howell and surrounding service towns
A website that still loads can still lose an inquiry. An old phone number, a failed form or an update that breaks a booking tool needs someone responsible for fixing it. Cale Media handles website maintenance and WordPress support for businesses that want a clear plan for keeping their site usable.
Start with what the website needs to keep doing
The important parts of a brochure site are different from those of a store or booking system. We start by identifying the pages, contact routes and connected tools that your customers use. That becomes the maintenance scope and the list of checks after a change.
You can ask for a one-time repair, help taking over an existing WordPress site or an ongoing arrangement. We review the platform, access, current condition and responsibilities before quoting. A content change and a fault affecting customer inquiries should not disappear into the same vague promise to keep the site updated.
Make the maintenance scope observable
| Work | What gets agreed | Evidence to review |
|---|---|---|
| Software updates | Platform, extensions, backup and post-update checks | A record of changes and the functions checked. |
| Backup and recovery | Coverage, storage, timing, retention and restore responsibilities | Usable copies and the outcome of an agreed restore check. |
| Content changes | Included edits, approval route and items requiring a separate quote | The correct details on the published pages. |
| Troubleshooting | The fault, provider dependencies and the support scope | The observed problem and how the repair was verified. |
A backup should be useful when the normal account is unavailable
A WordPress recovery normally needs the relevant database and files. A content export alone is not a complete copy of the running site. WordPress explains the backup requirements. We review what is saved, where it is kept and how a restore would be checked.
Backup timing depends on what changes. A site receiving new orders needs a different recovery discussion from a site whose service details change occasionally. Retention, access to copies and restore work belong in the proposal. We do not promise a recovery window before inspecting the actual setup.
Check customer functions after software changes
An update notice is a starting point, not proof that the update is harmless. We agree the backup and testing approach, apply the scoped changes and check the functions that matter. A booking tool, payment connection or email delivery problem may involve another provider as well as the website.
A contact button opening the right page is one check. A clearly identified test inquiry arriving in the intended inbox is another. Any delivery test is arranged with you so it does not become an unidentified lead or an accidental booking.
Keep business changes out of an old website
Tell us when your phone number, hours, services, prices or working area change. The scope can include updating the affected pages and checking that the contact route still agrees with the offer. New functionality, a redesign and extensive new content are quoted separately when they exceed the agreed support work.
Our website maintenance guide explains backup and recovery questions in more detail. This service page is the place to discuss who will do the work and what your business needs covered.
Website maintenance pricing and support boundaries
The quote separates initial cleanup or repairs from ongoing maintenance. Platform complexity, the number of connected tools, how frequently content changes and the testing required affect the scope. Hosting charges, paid extensions and outside-provider work are identified separately. We put the agreed work, price and response arrangements in writing rather than imply that every future problem is included.
Choose the work in your town
Cale Media is based in Howell and serves businesses in Howell, Brighton, Pinckney, Ann Arbor, South Lyon, Dexter and Whitmore Lake. Choose your town to review the service and discuss the work your business needs.
Tell us what your business needs
Send your website address, its platform if you know it, the problem you want fixed and who currently manages the site. Do not send passwords in an inquiry form; we agree an appropriate access route after reviewing the work.